Return and Refund Policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is canceled. Please note that we will charge a transaction fee if you apply for the refund (3.6% for credit card users, 4.4% for PayPal users, 2.99% for Klarna users).
We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
We accept returns of products. Customers have the right to apply for a return within 14 calendar days after delivery of the product.
- Return Conditions
* To be eligible for a return, your item must be unopened, unactivated, and is still in its new condition that you received it. It must also be in the original packaging.
* To complete your return, we require a receipt or proof of purchase.
* Please note that we will charge a transaction fee if you apply for the refund (3.6% for credit card users, 4.4% for PayPal users, 2.99% for Klarna users).
* Custom-ordered or personalized items do not have a right to 14 days refund.
- Return Process
Our customer service team will determine whether your order is eligible for return. After confirming your order is eligible, you will receive instructions on how to properly pack the products and return them to us. Please confirm the return address before sending back, and make sure all components are included in the package.
- Shipping fees
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If the goods received are damaged or incorrect due to our reasons, the consumer is not required to bear the shipping fee for this reason.
Refunds (if applicable)
After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us at sales@mammotion.com.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at sales@mammotion.com.